Refund policy

Refunds 

If you are unhappy with your order or you have received a faulty item, please reach out to us at support@livethegemcollection.com and we will be able to assist you. For any items being returned to us, you will be expected to cover the cost of shipping the item to us unless the reason for return is our error.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
To place your inquiry for an exchange please contact us at support@livethegemcollection.com.